The Future of Unified Communications in Business
Unified communications (UC) is a comprehensive solution that integrates various communication tools and technologies into a single, cohesive system. It typically includes messaging, voice and video calling, conferencing, and collaboration tools. The goal is to streamline communication processes and improve efficiency within an organisation.:
Remote working has revolutionised the way employees perform their duties, offering the invaluable freedom to work from anywhere in the globe. This flexibility has been greatly enhanced by advancements in technology, particularly in the realm of communication.
Importance of Customer Experience
In today's competitive market, providing an exceptional customer experience is crucial for business success. It not only helps in retaining customers but also attracts new ones.
Improved customer experience can lead to increased customer loyalty, higher sales, and better overall business performance.
Recused Costs
Relying on multiple communication tools from different companies can be costly and inefficient. By integrating these tools into a unified communication system, businesses can reduce expenses, simplify management, and improve .
Investing in a comprehensive communication platform is a strategic decision that can lead to significant long-term savings and operational benefits.
Scalable and Future-proof
In today's rapidly evolving business landscape, ensuring that your systems are both scalable and future-proof is crucial. This approach not only accommodates growth but also ensures that your technology remains relevant in the face of industry changes.
Understanding the principles behind scalable and future-proof systems can help your business stay competitive and resilient.
Fast and Easy deployment
Fast and easy deployment and configuration of telephony systems are essential for maintaining seamless business operations. By embracing modern telephony solutions, you can ensure quick setup times, minimal disruption, and efficient communication.
Whether you are upgrading your current system or installing a new one, focusing on ease of deployment and configuration will yield significant benefits for your organisation
Focus on Core Business Activities
One of the primary advantages of adopting managed cloud IP solutions is the ability to reduce the complexity of your IT landscape. Our solutions offer scalable and flexible options that can grow with your business. This enables you to respond quickly to market changes without the hassle of managing hardware and software in-house.
Additionally, security and compliance are top priorities in our managed cloud IP solutions. By partnering with us, you gain access to state-of-the-art security protocols and compliance measures, ensuring your data is protected and your business remains compliant with industry standards.
Considerations for Implementing Cloud IP Telephony
Before transitioning to cloud IP telephony, it’s crucial to assess your current infrastructure and internet bandwidth to ensure optimal performance. Collaborating with a reputable VoIP service provider can help you navigate the setup process and tailor the system to meet your specific needs. It’s also important to consider the security measures in place to protect your communication data from potential threats.
Streamline Your Business
with Managed Cloud Telephony Solutions
Our managed cloud IP solutions allow you to offload the management of your cloud infrastructure, freeing up valuable time and resources. This means your team can concentrate on strategic initiatives that drive business growth, rather than getting bogged down by IT maintenance and troubleshooting.
Business Phone System
A reliable business phone system is essential for ensuring seamless communication both within and outside the organisation. Whether you are a small start up or a large corporation, an efficient phone system can significantly impact your business operations.
• Audio and video conferencing
• Telephony Features including IVR and Click to dial
• Softphone for desktop, Android and iOS
• Hunt Groups
• UK and International Numbers
• CRM integration with up to 60 platforms
• Single login and phone number
• Easy set-up with 2-factor authentication app
• Data protection and GDPR compliance
• Call Recordings
• No fixed contract so you can scale up or down to suit your needs
Microsoft Teams Phone System
Microsoft Teams Phone is revolutionising the way businesses handle their communication needs. Going beyond the capabilities of a traditional cloud phone system, Microsoft Teams Phone integrates seamlessly with the Teams platform, offering a comprehensive solution for smart communication and collaboration.
• Make and receive voice and video calls directly from the Microsoft Teams app, eliminating the need for a separate telephony system
• Join calls from a range of devices and seamlessly transfer calls between devices
• Softphone for desktop, Android and iOS
• Call queue, auto attendant, recording, transcription, transfer between devices
• Unlimited meetings and messaging
• Unified Communications & Collaboration staying within Microsoft 365
Operator Connect for Microsoft Teams
Microsoft Teams has become an essential tool for collaboration in many organisations. With the introduction of Operator Connect, businesses now have a streamlined way to integrate telephony services directly into their Teams environment. This service aims to simplify the process of managing and deploying phone systems by partnering with certified telecom operators.
Direct Routing for Microsoft Teams
Direct Routing for Microsoft Teams is a feature that allows organizations to connect their telephony infrastructure directly to Microsoft Teams. This enables users to make and receive external phone calls through the Teams interface, leveraging their existing Public Switched Telephone Network (PSTN) lines. By utilising existing telephony systems, organisations can avoid the need for additional hardware or subscription services
Trader Voice Phone System
Enhancing your trading floor with trader voice phone systems can significantly improve communication efficiency and productivity. These specialised systems are designed to meet the demanding needs of trading environments, where quick and reliable communication is crucial.
Compliance Recording
Call recordings have become an integral part of modern business operations. With the rise of customer service expectations and regulatory requirements, businesses are increasingly relying on call recordings to maintain high standards and ensure compliance.
What clients say about our Managed IP Telephony
