Terms & Conditions
The terms governing use of the Vibework website and managed IT services.
1. Agreement to Terms
These Terms & Conditions (“Terms”) form a legally binding agreement between you (“you,” “client,” or “user”) and Vibework Ltd (“Vibework,” “we,” “our,” or “us”) regarding your use of our website (https://vibework.com) and our managed IT services (“Services”). By accessing our Site or using our Services, you agree to these Terms in full. If you do not agree, you must not use our Site or Services.
2. Services Provided
Vibework offers Managed IT Services which may include:
Helpdesk support;
IT infrastructure monitoring and maintenance;
Data backup and disaster recovery;
Microsoft 365, Azure, Teams, SharePoint, and Intune management;
Cybersecurity solutions (firewall, antivirus, etc.);
Software licensing management.
Out of Scope: Services not listed above (e.g., hardware replacement, non-standard software support, on-site visits outside the agreed SLA) may incur additional charges.
3. Client Responsibilities
Clients agree to:
Provide accurate and up-to-date contact and system information;
Maintain required hardware and software in working condition;
Follow recommended security practices (e.g., MFA, password policies);
Grant Vibework necessary system and account access to perform Services.
4. Data Security & Compliance
We implement industry-standard security measures (encryption, access controls). We are not responsible for regulatory compliance (GDPR, HIPAA, PCI DSS, etc.) unless specifically contracted to manage compliance obligations. Clients remain the data controller for their own data under applicable privacy laws.
5. Intellectual Property
All content, logos, trademarks, and materials on the Site are owned by or licensed to Vibework. You may not copy, modify, distribute, or create derivative works without our explicit written consent.
6. User Conduct
You agree not to:
Engage in unlawful, abusive, or harmful behaviour;
Upload or share offensive, copyrighted, or infringing materials;
Interfere with Site functionality or attempt to breach security.
7. User Accounts (if applicable)
If the Site requires registration:
Keep your login credentials secure;
Notify us immediately of unauthorised use;
We reserve the right to suspend or terminate accounts for violations.
8. Third-Party Links
The Site may contain links to external websites. We are not responsible for their content, privacy practices, or accuracy of information.
9. Disclaimers & Limitation of Liability
The Site and its content are provided “as is” and “as available.” We disclaim all warranties—express or implied—including merchantability and fitness for a particular purpose. We are not liable for any damages arising from your use of or inability to use the Site.
10. Modifications & Interruptions
We may modify or suspend the Site (or any part) at any time without notice. We are not liable for any interruptions or inaccuracies.
11. Governing Law & Disputes
These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
We may update these Terms periodically. We recommend checking this page regularly. Your continued use of the Site constitutes acceptance of any changes.
13. Privacy Policy
Our Privacy Policy explains how we collect, use, and protect personal data. By using the Site, you also agree to be bound by that policy.
14. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, internet outages, cyberattacks).
15. Contact Information
For questions regarding these Terms, contact us at: Email: info@vibework.com Address: 26–28 Mount Row, London W1K 3SQ