A London-based inter-dealer brokerage firm with a core focus on OTC and exchange-listed cash and equity derivatives markets. Operating in a fast-paced, global financial environment, the firm serves institutional clients and market participants with high expectations for performance, transparency, and compliance.
Productive Hours Returned to the Business
Unified Communications: Faster, Smarter Collaboration
Endpoint enrolled in Intune for policy enforcement, compliance tracking, and secure BYOD support.
Helpdesk Ticket Volume, Reduced, proactive
The Challenge
Following a period of rapid growth, the brokerage firm faced a pressing need to align operations across departments and locations—both on-site and remote. They recognised that to continue scaling and competing effectively in the evolving inter-dealer space, they needed to focus on:
Enhancing customer service delivery
Driving digital transformation
Strengthening risk management
Ensuring robust regulatory compliance
The Solution:
Vibework’s Strategic Partnership
Having worked with Vibework as their premium managed services provider for over 10 years, the firm turned to their trusted IT partner for guidance on achieving enterprise-wide operational efficiency.
Vibework delivered a full-stack managed services strategy, tailored to the firm’s hybrid work model (on-site, remote, and international), covering:
Modernisation of core IT systems supporting front and back-office functions
Cloud enablement and secure remote access for distributed teams
Implementation of advanced analytics to improve risk visibility and compliance monitoring
Unified communications and collaboration tools for client-facing and internal functions
Faster onboarding of new users: cut from 5 days to 1 day for Scalable cloud architecture that supports future global expansion
Service desk and infrastructure management to support 24/7 operations
The Results
- Elevated client service delivery with faster issue resolution and improved SLAs
- Streamlined operational workflows, reducing duplication and manual processes
- Strengthened compliance posture, with improved auditability and real-time risk insights
- Enabled secure, scalable hybrid working, supporting staff across global time zones
- Positioned themselves competitively in the inter-dealer market by adopting modern, resilient IT infrastructure
