Headquartered in London, the client is an independent global financial group providing brokerage, custody, and asset management services across both developed and emerging markets. They maintain a strong presence worldwide, serving a diverse range of institutional and private clients.
Deployed dedicated onsite engineers to provide immediate hands-on support for end-users, trading floors, and executive teams
Delivered proactive, scalable, and secure managed support through an integrated technology stack designed to meet the demands of a global financial environment.
Strengthened endpoint and network security through collaborative monitoring and adherence to industry best practices
Provided 24/7 remote monitoring and management to proactively identify and remediate issues
The Challenge
Our client, a well-established global financial group headquartered in London, provides brokerage, custody, and asset management services across multiple international markets. With offices spanning key financial centres worldwide, they faced increasing demands on their IT infrastructure to support:
Diverse user needs across regions with differing compliance requirements
Complex technology environments combining legacy systems and modern cloud services
Limited internal IT resources struggling to maintain service levels and timely support
Need for onsite IT presence at key locations for immediate issue resolution and user support
Ensuring robust security and compliance while enabling business agility
What did
Vibework do
To address these challenges, Vibework implemented a tailored Tech Assist managed IT support solution featuring:
Dedicated onsite engineers deployed in major offices to provide immediate hands-on support for end-users, trading floors, and executive teams
Seamless integration with the client’s internal IT team via shared ticketing systems and collaborative platforms
Proactive monitoring and management using advanced remote tools to identify and resolve issues before they impacted operations
Regular reporting and analytics to highlight trends and guide strategic improvements
Flexible scaling of resources to support high-demand periods, such as financial reporting cycles and global events
The Results
- Modernisation of core IT systems
- Cloud enablement and secure remote access
- Unified communications and collaboration tools
- Faster onboarding of new users
- Service desk and infrastructure management to support 24/7 operations
